Return & Refund

Thank you for shopping with us. If you are not completely satisfied with your order, we are here to help.

Return Policy

Conditions for Returns

For Goods to be eligible for return, please ensure that:

You have 30 calendar days to return an item from the date you received it.

Your item must be unused and in the same condition as when you received it.

Your item must be in the original packaging.

Your item must have a receipt or proof of purchase

Order Cancellation Period

You have the right to cancel your Order within 1 day/24 hours without giving any reason.

Your order will not be accepted after receiving the Goods or when delivered to a third party

To exercise your right to cancel, you must notify Us of your decision in a clear statement. You can notify us of your decision by contacting us via email.

Return Process

Please contact us via email when you wish to initiate a return.

Once we have accepted your return request, we will email you instructions on how and where to send your package.

Return Shipping

The customer is responsible for the cost of return shipping unless the return is due to our fault or error.

Damaged/Defective Goods

We are committed to providing the best quality to our customers. In the rare event that you receive a damaged or defective product, please contact us via email and attach a photo.

Refund Policy

Refund Conditions

You have completed all valid payments for the product

The product is unused and undamaged, not damaged by your fault

Your product requires a receipt or proof of purchase

We accept refunds within 30 days, we will arrange a refund for you if the product is faulty.

Refund Methods

Once we have received and inspected your returned product, we will process your refund to your original payment method.

The refund will include the purchase price of the product minus any shipping charges, discounts or promotions applied at the time of purchase.

Late or Missing Refunds

Once we have received your returned parcel, we will process your parcel. Once your refund is issued, please wait until it is processed and appears on your bank statement.

If you still haven’t received your refund, please check your bank account first.

Then contact your credit card company, it may take some processing time before your refund is officially credited.

If you have done all of this and still haven’t received your refund, please contact us so we can better assist you.

Damaged Order

Please inspect your order upon receipt and contact us immediately if the product is faulty, damaged or if you have received the wrong product so we can assess the issue and resolve it.

Contact

Address: 27 Reed Blvd, Mill Valley, CA 94941, United States

Email: [email protected]

Phone: +1 661-405-4648

Working time: 8am – 6pm (from Monday to Saturday, Sunday off)